Thank you for shopping with Olivia Bits. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy to understand how we handle deliveries and related procedures.
1. Delivery Method
We currently offer Cash on Delivery (COD) as our only payment method. Payment must be made in full to the delivery personnel at the time of receiving your order.
2. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time
Delivery times may vary depending on your location. Most orders are delivered within 3 to 7 business days. Remote or less accessible areas may experience longer delivery times.
4. Shipping Charges
Shipping charges, if any, will be clearly mentioned at the time of checkout. We may offer free shipping on select products or during promotional campaigns.
5. Delivery Attempts
Our delivery partner will attempt to deliver your order at the address provided during checkout. If the delivery is unsuccessful after multiple attempts, the order may be canceled.
6. Address Accuracy
Please ensure that your shipping address and contact information are accurate and complete. Olivia Bits is not responsible for delays or non-delivery due to incorrect or incomplete address details.
7. Order Tracking
Once your order is dispatched, you will receive a confirmation message with delivery details. You can contact our support team if you have any questions about your shipment status.
8. Damaged or Missing Items
If your order arrives damaged, or if any item is missing, please contact us within 48 hours of delivery. We will review the issue and arrange for a replacement or resolution as per our return policy.
9. Contact
For any shipping-related inquiries, feel free to reach out to us at [email protected].